AARST_Radon_Reporter_Q42025

26 | DECEMBER 2025 PROFICENCY In late 2024, NRPP’s Certification Council approved revisions to its compliance policy, which included: • Clarifying the policy and process for filing complaints against NRPP-certified professionals; • Classifying various types of infractions and associated disciplinary actions for each class; • Creating a new policy and procedures for filing complaints against NRPP and its certification programs; and • Defining various categories of appeals and clarifying the policy and procedures for filing an appeal. The detailed complaints and appeals policies, including timelines and forms for filing and handling complaints and appeals, types of complaints and appeals NRPP handles, and classes of violations and associated sanctions can be found on NRPP’s website. The revised policies were posted on NRPP’s website in December 2024 and since then, although not substantial, NRPP has seen an influx of complaints and appeals. This article provides a summary of the complaints received against certified professionals and appeals received in 2025 as compared to those received in 2024. NRPPs compliance office handles two types of complaints: complaints against certified professionals and complaints against its certification activities. The latter type of complaint provides individuals with a mechanism for formally filing a complaint against NRPP when they believe that certification policies and requirements are unfair or restrictive or that decisions were not made impartially and against objective criteria. Although this article will focus on complaints against certified professionals, it’s worth noting that NRPP received three complaints about its certification activities in 2025 and one in 2024. All three filed in 2025 pertained to NRPP-approved devices and the one filed in 2024 pertained to NRPP’s timelines for responding to inquiries. Complaints Against Certified Professionals Complaints again certified professionals are categorized as either technical violations, where one or more of the ANSI/AARST standards have been violated, or conduct violations, which occur when the individual’s conduct doesn’t align with the NRPP Code of Ethics/Certification Terms Agreement , which is signed when initially certified. Although technically not about a certified professional, complaints about exam misconduct (when the test-use agreement is violated) are considered this type of complaint. NRPP’s Compliance Office received one such complaint in 2024. The number of complaints received in 2024 and 2025 are listed by month in the table below. In December 2024 the policies were placed in a more prominent location on the NRPP website and may have contributed to the increased number of complaints filed in early 2025. At the time this article is being written, four additional complaints and one appeal have been received. NRPP Complaints