AARST_Radon_Reporter_Q42025

THE RADON REPORTER | 27 PROFICENCY Jan Feb Mar Apr May June July Aug Sept Oct Nov* Dec Total 2024 2 0 0 1 3 0 0 0 1 0 3 0 10 2025 3 3 1 2 4 0 0 0 1 1 15 In 2024 all complaints were about mitigation system installations and in 2025 of the 15 received, three were measurement-related and 12 were about mitigation systems. When a complaint is received, NRPP determines if the complaint is about an NRPP certified professional and whether the complainant provided enough information for NRPP’s Disciplinary Panel to make a determination. Complaints about individuals who are not NRPP certified are dismissed immediately. If the subject of the complaint is NRPP certified, the Compliance Office reviews the complaint materials to ensure the form is complete, that there’s a clear summary of the issue and that evidence to support the claim is provided. If the complaint form is incomplete or if information or evidence is lacking, NRPP’s Compliance Office will notify the complainant that, to proceed, additional information is needed. Specific evidence may be requested from the complainant, such as pictures of specific parts of the mitigation system, a copy of the warranty or contract, or copies of emails or text messages. Often complainants don’t respond to NRPP’s request, in which case the complaint is dismissed; NRPP cannot proceed if there is no support for the complainant’s allegations or if there is no solid evidence that a violation occurred. In 2024, five of the 10 received complaints were dismissed because the subject of the complaint was not NRPP-certified. In 2025, seven of the 15 complaints received were dismissed: two because the individual was not NRPP-certified and five because the complaint was incomplete and, when additional information was requested, the complainant did not respond. Types of Complaints Received The following tables include the type of complaint filed (standards versus conduct) and the topic (issue being complained about) for all complaints received in 2024 and 2025, including the ones that were dismissed. Please note that NRPP did not take action on all of these and many did not lead to disciplinary action. 2024 Complaints Standards violations 5 • Complainant said that her system installed incorrectly and her cancer retuned • Pipes leaking/not sealed correctly • Exhaust termination too close to operable opening • No post-mitigation testing Conduct violations 5 • Mitigator sold the homeowner services that were not needed • Mitigator was working without a license • Mitigator did not honor warranty and ghosted client • Exam misconduct – using profanity towards exam proctor • Submitted falsified recertification documents